Your questions, our answers

AI FAQ for SMEs

Welcome to our frequently asked questions dedicated to artificial intelligence applied to businesses. We've grouped together the most common questions from our clients to provide a single source of information. Feel free to browse the categories below to learn more about the benefits, implementation, security and costs of AI solutions for SMEs. This page is updated regularly based on your feedback.

Understanding AI for business

What exactly is AI for business?

Artificial intelligence (AI) encompasses technologies (algorithms, language models, image recognition) that enable software to perform tasks normally reserved for humans, such as understanding text, analysing data or making predictions. For a company, this means automating processes (customer service, data entry), improving information analysis and delivering more relevant interactions.

What's the difference between ChatGPT and a custom AI solution?

ChatGPT is a general language model developed by OpenAI that can answer a wide variety of questions. A custom AI solution is designed specifically for your business: it integrates your data, processes and vocabulary, and can connect to your internal software to perform concrete actions (update a CRM, generate a report, etc.).

Is my business big enough to benefit from AI?

Yes. Company size isn't the main criterion. The important thing is to have repetitive processes or significant volumes of information. SMEs often gain more, proportionally, because AI immediately frees up valuable resources.

Do I need programming skills to use AI?

No. The solutions we offer are designed to be used by non‑technicians. The interfaces are simple, and we support you from configuration to adoption.

Does AI replace my employees?

AI is designed to assist your employees by automating repetitive tasks and providing analysis tools. It doesn't replace humans; on the contrary, it frees them to focus on high‑value tasks like customer relations, strategy and creativity.

Benefits and ROI

How much can I save with AI automation?

Savings depend on your processes. Our clients report time savings ranging from 10 to 25 hours per week and a significant reduction in errors. For example, automating invoicing reduces follow‑ups and late payments, improving your cash flow.

What are the concrete benefits for my employees?

Your employees get rid of monotonous tasks and can focus on their core business. Work becomes more motivating, and the risk of errors decreases thanks to better data organisation.

How do I measure the return on investment?

ROI is calculated by comparing time savings and revenue gains with implementation and subscription costs. We help you estimate these elements before deployment and track key indicators after launch (hours saved, sales generated, conversion rate).

Does AI improve my customers' satisfaction?

Yes. Chatbots and automated responses reduce waiting times and provide consistent answers. Customers feel better supported, and the overall experience is more professional.

Can AI help me win new clients?

Indirectly, yes. By optimising your customer service and marketing (through personalisation and automation), you improve your brand perception and increase your chances of converting visitors into clients.

Implementation and timelines

How long does implementation take?

Implementing a simple module (chatbot or task automation) usually takes a few weeks. A more complete system (smart CRM, custom ERP) can require development over several months, depending on integrations and testing.

Will it disrupt my operations?

We plan implementation in several phases so as not to interrupt your activity. Some stages take place in parallel with your normal operations; you choose when to switch to the new solution.

Will my employees need training?

Yes, appropriate training is included. It can last from a few hours for a chatbot to several sessions for an ERP. We remain available after launch to answer questions.

Can I integrate AI into my current tools?

In most cases, yes. We use APIs and connectors to link AI to your invoicing software, CRM, ERP and marketing tools.

What are the key steps?

Process audit, definition of objectives, development, tests, deployment, training and follow‑up.

Security and data

Are my data safe?

We apply security protocols (encryption, regular backups) and comply with privacy laws. Your data can be hosted in Canada.

Where are my data stored?

Depending on your preference, they can be stored on a dedicated server in Canada or on a public cloud compliant with security standards. The models use your data only for your needs.

Do you comply with privacy laws?

Yes, we respect Quebec and Canadian regulations (Bill 25) and put mechanisms in place so your clients give informed consent.

Who has access to my data?

Only your authorised teams and our maintenance technicians have access. We sign confidentiality agreements and commit not to resell or disclose your information.

Costs and investment

How much does a custom AI solution cost?

The cost depends on complexity and the number of modules. A chatbot or simple automation can cost a few thousand dollars; a complete system (CRM + ERP) represents a larger investment. We provide a detailed estimate after the audit.

Are there monthly fees?

Yes, recurring fees cover hosting, API calls, updates and support. They vary depending on usage and included services.

Are there hidden costs?

No. We detail the costs in our proposal. Any evolutions (adding features, increasing data volume) are billed transparently.

Is AI profitable for a small business?

Yes, because time savings and error reduction quickly translate into savings. Moreover, improved customer satisfaction and sales contribute to a positive return on investment.

Technical (simplified)

Does it integrate with my current systems?

Yes, we integrate AI into your existing tools via APIs. If a tool doesn't have a direct connector, we can develop a custom link.

Do I need special equipment?

No. A reliable Internet connection and a standard computer are sufficient. Intensive calculations take place on dedicated servers.

What if something doesn't work?

Our support team is available to identify and resolve problems. We monitor performance and intervene proactively.

Can I adjust the AI myself?

Some features are configurable via a simple interface (chatbot scenarios, segmentation rules). For more technical modifications, we assist you.

How are updates managed?

We schedule updates outside peak hours to minimise interruptions. You are informed in advance of any changes.

Process and support

How do I get started?

Start by booking a discovery meeting. We'll discuss your needs and propose a personalised action plan.

What is the Discovery meeting?

It's a free conversation during which we analyse your processes, identify automation opportunities and explain possible options in simple language.

Do you offer support after implementation?

Yes. We remain available for maintenance, updates and the addition of new features. You have a dedicated contact who follows your project.

Is AI scalable?

Yes, our solutions are modular. You can start with a single module and add others as your business grows or new needs arise.

How can I involve my employees in the process?

We recommend a collaborative approach. Your employees participate in the analysis phase, test prototypes and provide feedback. This ensures adoption and project success.

Need more answers? Contact us!

If you still have questions, our team will be happy to answer them. We offer a free discovery meeting to analyse your situation, answer your questions and determine how AI can help your business. Don't remain uncertain: get informed and take the lead.

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